Privacy Policy | Inclave Casino

Information we may collect

When you use Inclave Casino, we may collect information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you browse or interact with the website.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and communications with our support team. We use this information to create and maintain your account, provide requested services, respond to enquiries, protect account security and communicate with you about important account or service matters.

Verification and compliance information

To help confirm your identity, age, eligibility and account activity, we may request verification documents or other information. This can include identity documents, proof of address, information needed for responsible gaming checks and details used to identify unusual or potentially fraudulent activity. These checks help protect players, the website and the wider gambling environment.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment information may be processed through third-party payment providers. We use transaction records to operate your account, process requested payments, prevent misuse, investigate disputes, meet financial control requirements and maintain accurate records.

Device, technical and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with website features. This information can help us keep the website working, understand performance, identify security risks, prevent fraud and improve the user experience.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support login functions, maintain security, measure website performance and understand how visitors use the website. Some cookies may be necessary for core features, while others may support analytics or preferences. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

How we use personal information

We use personal information for purposes connected with providing and administering the website and services. We seek to collect information that is relevant to those purposes and avoid using it in ways that are incompatible with the reason it was collected.

Create, verify, maintain and manage your account.
Provide access to the website and requested gambling-related services.
Process deposits, withdrawals and other account transactions.
Complete identity, age, security, anti-fraud and responsible gaming checks.
Detect, prevent and investigate fraud, money laundering, abuse, collusion and other prohibited activity.
Provide customer support and respond to questions, complaints and requests.
Send service messages about your account, security, transactions, policy changes or other necessary matters.
Send marketing communications where permitted and where you have provided the required permission or where another lawful basis applies.
Improve the website, troubleshoot faults, test features and understand general usage patterns.
Meet legal, regulatory, tax, accounting, risk management and record-keeping obligations.
Protect our rights, the rights of players and the security of our systems.

Where we rely on consent for marketing or another optional activity, you can withdraw that consent at any time. Withdrawing consent does not affect processing that occurred before the withdrawal, and it does not necessarily stop communications that are required to operate or secure your account.

Sharing and protecting information

We may share personal information where this is reasonably necessary to provide services, complete checks, process transactions, protect users or meet our obligations. Information may be shared with carefully selected service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, technology, analytics, communications and security. These providers should use information only for authorised purposes and in accordance with appropriate instructions and safeguards.

Information may also be disclosed where required or permitted by law, to relevant authorities or professional advisers, or when necessary to investigate suspected fraud, unlawful conduct, security incidents or breaches of the website terms. We may share information in connection with a business change, such as a restructuring, sale or transfer of relevant operations, subject to appropriate protections.

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, authentication processes, monitoring, secure systems and staff procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Some service providers or recipients may handle information in locations outside Australia. Where information is transferred or accessed across borders, we take steps intended to support appropriate handling, security and confidentiality, taking account of the nature of the information and the purpose of the transfer.

Retention and account closure

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving disputes, maintaining security, analysing performance and meeting legal or operational requirements. The length of time depends on the type of information and the reason it is held.

Closing an account does not necessarily result in the immediate deletion of all information. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law or for legitimate purposes such as preventing fraud, handling disputes and demonstrating compliance. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely dispose of it.

If you stop using the website, information may still be retained where this is necessary for an ongoing investigation, dispute, complaint, legal claim, security matter or record-keeping obligation. We aim to limit retained information to what is relevant and protect it while it remains in our systems.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask us to provide access to your information, correct information that is inaccurate or incomplete, delete information that no longer needs to be held, or explain how it has been used or shared. You may also withdraw consent to receive marketing communications.

To request access to your personal information, contact support@inclavecasino.best.
To request correction of inaccurate or incomplete information, contact support@inclavecasino.best and describe the changes needed.
To request deletion of your information, contact support@inclavecasino.best. Deletion may be limited where information must be retained for legal, security, dispute-resolution or other legitimate reasons.
To withdraw consent to marketing, contact support@inclavecasino.best or use the unsubscribe option included in a marketing message where available.
To ask a privacy question or raise a concern about how your information is handled, contact support@inclavecasino.best.

For your protection, we may need to verify your identity before completing a request. We may ask for information that helps us confirm you control the relevant account or information. We aim to respond within a reasonable period, subject to the nature of the request, any applicable requirements and the need to protect other people’s information.

Marketing preferences can usually be changed at any time. Opting out of marketing does not stop essential service communications, including messages about account security, transactions, responsible gaming, changes to services or updates to this policy.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will apply when you use the website. We encourage players to review this page periodically. If a change is significant, we may provide an appropriate notice through the website or by another suitable communication channel.